Statement About HUAWEI ID and Privacy

Last updated: March 2025

HUAWEI ID is a service provided by Aspiegel SE, a subsidiary of Huawei incorporated in Ireland (hereinafter referred to as "we", "us", or "our"). HUAWEI ID is the account you use to access and use Huawei's apps, services, or websites or other non-Huawei services that allow you to log in with HUAWEI ID, invite and manage your friends, and interact with them across the Huawei mobile ecosystem.

This Statement describes:

1 What Data Do We Collect About You?

2 How Do We Use Your Data?

3 How Long Do We Store Your Data?

4 How Do We Share Your Data?

5 What Are Your Rights and Options?

6 How to Contact Us?

7 How Do We Update This Statement?

1 What Data Do We Collect About You?

As part of HUAWEI ID, we shall collect and use your personal data only for the purposes stated in this Statement. Personal data refers to any information that enables us to identify you as a user.

We will collect and process the following data:

Account information: such as phone number, email address, security email address, security phone number, emergency contacts' phone numbers and names, password, date of birth, name (first and last name), service and registration country/region, account identifier, profile picture, nickname, gender, QR code login information, HUAWEI Mobile Cloud and Find Device enablement status, customer relationship management related data, customer correspondence and contact records, direct marketing and other consents and withdrawals, automatic SMS code information, security events (e.g. password changes, account deletions, app authorisation cancellations, account freezing, and indications that your account is at risk of being hijacked), and user agreement information.

Providing your date of birth, phone number, and email address is a prerequisite for creating a HUAWEI ID account. When the account is set up with an email address, the security phone number must be set. The security phone number is used solely to verify your identity and assist in resetting your password should you ever forget it. Without providing this data, you cannot create an account or use the service.

Please note that the date of birth can be used by services your log in to with your HUAWEI ID to determine, for example, which content and personal data processing practices are appropriate based on the user's age. Therefore, providing accurate date of birth information is crucial for enabling such services to protect the rights and interests of child and minor users. The specific ways in which any given service uses the information about the user's age are subject to their terms of use and privacy policies.

If you have enabled Fingerprint ID or Face Recognition on your device and you use them to log in to your HUAWEI ID, we will process information about whether the verification has been successful or not. We do not process or store your fingerprint or facial features.

If you use My addresses in HUAWEI ID, address information such as your name, country, province, city, district, town, street address, postcode, phone number, email address, and information about when the information was created and updated will be collected and processed.

If you use the Friends and contacts function, we will process the account and invitation information about your friends and contacts.

Device information: such as device identifier (IMEI or UDID, depending on your device system version), serial number, country/region code, language setting, device type and name, version number, operating system, and ROM version. If you have paired another Huawei smart device (e.g. a smart watch) to your HUAWEI ID account, we will process the serial number and device identifier of such paired device.

Service usage and network information: such as IP address, registration log, login/logout, time stamps of usage activities, including how you open and close messages sent by us, account modification and account authentication metrics, interaction with the touchscreen (e.g. how the screen is touched), and how the device is moving during account registration and login.

If you log in to HUAWEI ID with a non-Huawei account such as Google Account, the following data shall be obtained from the non-Huawei account provider:

Third-party account information: such as account identifier, email address, nickname and profile picture, and date of birth.

If you visit the HUAWEI ID web portal, the following data shall be collected:

Browser network and usage information: such as data stored by cookies (such as your session ID, login status, HUAWEI ID account region, login QR code, page style settings, CAPTCHA code and status, random identifier of your browser, and encrypted account username), IP address, mouse and keyboard activities on the page, browser type, time zone, language, and font. The processing of your mouse and keyboard inputs is done for the purposes of account security and CAPTCHA to test whether the browser is operated by a robot or a human.

1.1 Which Permissions Are Required?

To provide you with the service, HUAWEI ID needs to access the Internet and requires the following permissions: Phone (to obtain device information, such as device identifiers), SMS (to obtain the verification code automatically), Storage and Camera (to upload or change your profile picture), Contacts (to add/invite or update contacts, such as friends and emergency contacts), and Camera (to enable friend invitation using QR code scanning). Please note that these permissions are necessary for the proper functioning of the service. If you do not grant the necessary permissions, we cannot provide the related feature or the feature might not work optimally. You can manage the permissions by going to Settings > Apps > Apps > HMS Core > Permissions on your device. The access path may vary depending on the system.

1.2 Is Your Data Collected Through Third-Party Technologies?

The only third-party SDK we use is Google Play SDK, which allows you log in with Google Account. Once you decide to log in with Google Account, your Google Account information listed above will be obtained from Google and linked with your HUAWEI ID. We do not provide or share any personal data to Google.

2 How Do We Use Your Data?

To perform our contract with you

We use your personal data in order to provide you with the HUAWEI ID service and to fulfil the contractual obligations, so that you can create and use your HUAWEI ID. This also requires us to process your data for customer relationship management, support and communication, conducting consumer surveys, customer complaint handling, maintenance, software and system updates, user identification as well as for problem diagnosis and fixing. For information on the processing of your personal data for customer support purposes, please read the Statement About Customer Support and Privacy.

You can use the Friends and contacts service (not available to Child account users) to invite and manage your friends and contacts. This service allows you to interact with other HUAWEI ID users in different services across the Huawei mobile ecosystem (such as HUAWEI Link Now) by chatting and making voice and video calls. Other HUAWEI ID users can also send friend requests to your HUAWEI ID. If you do not wish to receive friend requests, you can turn them off by accessing the settings screen for Friends and contacts. When you send a friend request or accept a friend request from a user, that user will be able to view your nickname, profile picture, country/region, and the email address or phone number you used to register your HUAWEI ID. When you send a request, we need to match the recipient's phone number, email address, or account information with their current HUAWEI ID. This is to ensure the request is sent correctly. We do not store any data used during this matching process. Please note that the Friends and contacts service is only available in limited versions of HUAWEI ID.

When you log in with your HUAWEI ID on different devices at the same time, we will use your HUAWEI ID and device information (such as device identifier) between different devices to build trusted and secure connections between those devices.

The aforementioned processing of your personal data is based on your contract with us.

Based on legitimate interests

We use your personal data for the following purposes based on our legitimate interests:

Analytics and development purposes, including creating aggregated groups based on your usage activities. This also enables us to understand our users' needs and to improve the quality and user experience of our current and future products and services. You can object to such processing as described in Section 5.6 below.

Marketing purposes, including communicating about our offerings, sales promotion, and other marketing purposes, as well as creating aggregated target groups for marketing. Knowing customers' preferences enables us to target our offers and offer products and services that better meet the needs and expectations of our customers. You can object to such processing as described in Section 5.6 below. In order to protect children from any harm caused by advertising, we do not knowingly use children as a specific target group for tailored or directed marketing activities.

If you have enabled ads personalisation on your device, your gender and age information can be used for serving you more relevant ads on Huawei Mobile Services and third-party apps by the Petal Ads platform. For more information about Petal Ads and your rights, touch here.

Information and account security purposes, including detecting or preventing various types of misuse of services and fraud in order to provide you with secure and reliable services.

- We may need your phone number already provided during the initial steps of HUAWEI ID account registration in order to safeguard HUAWEI ID accounts and our systems.

- We analyse how users interact with the touchscreen (e.g. how the screen is touched) and how the device is moving during account registration and login) in order to detect and prevent fraudulent account registration and login (e.g. an attacker using automatic software to register accounts). Such data is only processed on your device and is not stored on our servers.

- We check the content of your profile picture and nickname, and may prohibit content that is hateful, violent and/or extremist, pornographic and sexually explicit, cruel, racist, or discriminatory to prevent our users from seeing such content.

Based on your consent

We may send you electronic direct marketing, such as newsletters, promotions about new products, and information about user surveys and trials, by email, text message, multimedia message, and push notification when you have given your prior consent for such communications. The communications may include information about any Huawei products and services across all Huawei brands, which might be offered by our affiliated companies. You can withdraw your consent at any time by going to Settings > HUAWEI ID > Privacy centre > Configure Your Privacy Settings > Notifications on your device. You may also choose different communication channels based on your preferences from the same settings. Based on HUAWEI ID account age information, we will not send any electronic direct marketing messages to children.

If you add your address information to My addresses in HUAWEI ID, HUAWEI ID will make it available to different Huawei Mobile Services and third-party services you have logged in with your HUAWEI ID account and that need your contact information. This way, you don't need to input your contact information separately every time in each service. No data is shared automatically and separate authorisation is always requested for each service. If you do not give the information, it will not impact any other HUAWEI ID features. If you decide to give us false information, it will be shared with other services with your authorisation.

2.1 How Do We Safeguard Children?

A user who is identified as a child (as determined by local law) based on their date of birth must have a parent or guardian create a child account for them by going to HUAWEI ID > Personal info > Child accounts from parents or guardians HUAWEI ID. Once the parent or guardian has created a child account, the child will be able to log in to our apps and services, such as AppGallery and Huawei Health, as well as various third-party services.

3 How Long Do We Store Your Data?

We will retain your personal data for no longer than is necessary for the purposes defined in this Statement.

We will process and retain your data for the duration of the customer relationship. When you delete your HUAWEI ID, personal data related to your account and associated services will be erased. However, we shall retain the data as follows:

Personal data processed for customer relationship management such as data subject requests, complaints, and customer interaction records will be retained for up to six (6) years from the last interaction.

Personal data processed for contract management purposes will be retained for up to three (3) years after your HUAWEI ID is deleted.

Personal data processed for analysis and development, as well as information used for promotion and marketing purposes will be retained for up to twelve (12) months from the date of collection, unless you object to such processing.

Invitation information from the Friends and contacts function will be stored on our server for seven (7) days from when the invitation was made.

Data backups and app logs processed to ensure the security of your data and services will be retained for up to six (6) months from the date of creation.

Your address information will be removed immediately from Huawei servers, when you remove it from My addresses.

If you have inputted your email address for HUAWEI ID account creation, but never finalised the creation of the account, the email address will be deleted from our server in three (3) days from sending the email confirmation to you.

Once the retention period expires, we will delete or anonymise your personal data in due time, unless otherwise required by applicable laws and regulations.

4 How Do We Share Your Data?

We store your data in the databases located in the EU/EEA.

We share your data in the following circumstances:

In order to ensure the global uniqueness of your HUAWEI ID and allow you to use your HUAWEI ID wherever you are, we transfer your unique HUAWEI ID number and pseudonymised (hashed) phone number or email address to HUAWEI ID data centres in China, Russia, and Singapore, which are operated by Huawei group companies in the Chinese mainland and Hong Kong (China) operating under contract and acting on behalf of us.

If you log in to a third-party website or app with your HUAWEI ID, your HUAWEI ID account information, including your profile picture, name, nickname, and age information, will be disclosed to the third party. If you authorise a third party service to access your data, please familiarise yourself with the data you are authorising them to access as well as the third party's privacy policy made available to you during authorisation. In the event that the third-party website or app provider is located outside of the EU/EEA and you authorise the data sharing, we will transfer your data to the service provider outside of the EU/EEA. The transfer is necessary for us to provide the requested third-party login service to you.

When you log in to HUAWEI ID using a third-party service (such as Google), the third party may collect data from your device (e.g. device identifiers such as IMEI and MAC address) directly. Such data collection and processing are governed by the third party's privacy policies made available to you during authorisation.

If you are using service by logging in with HUAWEI ID when you are travelling outside of the EU/EEA, your HUAWEI ID information may be routed through the local data centre of a Huawei group company in the Chinese mainland and Hong Kong (China) operating under contract and acting on behalf of us.

Our third-party vendors, who provide us with IT (including cloud-based) services and business support, may need to process your HUAWEI ID information. All such third parties are operating under contract and acting on behalf of us and located in the EU/EEA (unless stated otherwise in this Statement).

If you use My addresses in HUAWEI ID and authorise a third-party app to access your address information, the selected address will be shared with the app and processed in accordance with its privacy policy.

When you send invitations using the Friends and contacts service, the invitee will see your nickname, profile picture, country/region, and email address or phone number used for registering your HUAWEI ID account to identify you. In addition, when you are logged in to your account and interact with other users across the Huawei mobile ecosystem, such as by commenting on an app, posting in an online community, joining a group, chatting, making a video call, sharing photos or videos with a friend, or playing a game, your profile picture and nickname may be visible to other users.

We may share your data in response to a legal process or request from a competent authority according to applicable laws or in connection with a legal proceeding or process.

Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements), or transfer of services to a Huawei group entity or another company.

When transferring and disclosing your data outside the EU/EEA, where the local law may not provide the same level of protection, we shall comply with applicable legal requirements for providing adequate safeguards to such transfers by incorporating the European Commission's Standard Contractual Clauses (SCC) accompanied by supplementary measures or by requesting your prior authorisation. If you want to obtain a copy of the actual signed SCC, please contact us.

5 What Are Your Rights and Options?

You have the following data subject rights and options regarding your personal data:

5.1 Access your data

You can request information and a copy of your personal data that we have collected and stored in relation to HUAWEI ID by going to Settings > HUAWEI ID > Privacy centre > Manage Your Data > Request Your Data on your device.

For additional access requests, please contact us.

5.2 Rectify your data

In order to keep your data up-to-date and accurate, you can access and modify your data by going to Settings > HUAWEI ID on your device.

5.3 Port your data

You can port the personal data in your HUAWEI ID that you have provided to us in a commonly-used machine-readable format by going to Settings > HUAWEI ID > Privacy centre > Manage Your Data > Request Your Data on your device.

5.4 Erase your data

You may at any time:

Remove your HUAWEI ID account data, which is voluntary for the use of HUAWEI ID, such as nickname, profile picture, security email address, and security phone number.

Delete your HUAWEI ID by going to Settings > HUAWEI ID > Account security > Security centre > Delete account on your device. As a result, your personal data will be erased, including your personal data in other services and from all your Huawei devices (e.g. Huawei smart watches) which are linked with your HUAWEI ID.

Object to the processing of your data, as detailed in Section 5.6. As a result, we shall erase the data that falls within the scope of your valid objection if we no longer have legal basis to continue processing the data.

We shall erase or anonymise your personal data without undue delay in accordance with the retention periods detailed in Section 3.

5.5 Withdraw your consent

If you have opted to receive electronic direct marketing from us, you can withdraw your consent by going to Settings > HUAWEI ID > Privacy centre > Configure Your Privacy Settings > Notifications on your device.

If you have authorised non-Huawei apps to access your account information when you are logged in with your HUAWEI ID, you can revoke such authorisation by going to Settings > HUAWEI ID > Privacy centre > Configure Your Privacy Settings > Authorisations to Account Information on your device.

5.6 Object to processing

If you want to object to the processing of your data for analytics, development, or sales and marketing purposes, please contact us.

When making the request, please specify the scope of the request and provide us with the email address or mobile number that you use to log in to your HUAWEI ID.

We will contact you to verify your identity in order to proceed with your request.

5.7 Restrict processing

If you want to restrict our processing of your personal data, please contact us. You have the right to restrict the processing of your data in the following circumstances:

Your data is unlawfully processed, but you do not want to erase it.

You have a legal claim that you need to establish, exercise, or defend, and you have requested us to keep your data when we would not keep it otherwise.

You have contested the accuracy of your personal data and the accuracy of your data is pending our verification.

Your request for objection is pending our verification.

When making the request, please specify the scope and the grounds for the request and provide us with the email address or mobile number that you use to log in to your HUAWEI ID.

We will contact you to verify your identity in order to proceed with your request.

5.8 Recover HUAWEI ID access

You can recover your HUAWEI ID access by going to Settings > HUAWEI ID > Account security > Security centre > Change account on your device. This feature allows you to change the phone number, email address, security phone number, or security email address that you use to log in to your HUAWEI ID in case they become unusable.

We will ask for more information to verify your identity in order to proceed with your request.

6 How to Contact Us?

You can find guidance on how to exercise your data subject's rights in Section 5. If you have any questions, comments, or suggestions on your rights as a data subject or our processing of your personal data, or if you want to contact our Data Protection Officer, please contact us.

Our address: Aspiegel SE, 3rd floor, Mespil Court, Mespil Road, Ballsbridge, Dublin 4, D04 E516, Ireland. Registration number 561134.

If you believe that we do not process your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint with the data protection authority in your country/region, or the Data Protection Commissioner in Ireland.

7 How Do We Update This Statement?

We encourage you to regularly check for the latest version of this Statement in the app settings as we may update it from time to time. In the event of material changes to this Statement, we will notify you by means of notification dialogs, push messages, emails, and so on, depending on the nature of the change.