Statement About HUAWEI ID and Privacy

Last updated: March 7, 2025

HUAWEI ID comprises basic services that help you better use Huawei apps, services, websites, or non-Huawei services and enjoy a consistent and convenient service experience across devices logged in to the same account. It is provided by Huawei Software Technologies Co., Ltd. (hereinafter referred to as "Huawei", "we", "us", or "our"), which is registered at No. 101, Software Avenue, Yuhuatai District, Nanjing, Jiangsu. Huawei takes your personal information and privacy seriously, and is committed to taking appropriate security measures to protect your personal information in accordance with relevant laws and established industry security standards.

Version Change Description

Please carefully read the changes made to this Statement:

Updated the "How We Collect and Use Your Personal Information" section by the lawful bases for processing personal information.

Added descriptions of protection rules for processing children's personal information in the "Protection of Minors" section.

Summary

You can access the List of Personal Information Collected to briefly learn about the purpose, method, and scope of personal information collection and/or use in HUAWEI ID.

Important Notes

As your ID for accessing Huawei services, HUAWEI ID provides you with a consistent user experience and security authentication when you use services such as AppGallery, HUAWEI CLOUD, HUAWEI CLOUD Meeting, HUAWEI Video, and HUAWEI Music, as well as Huawei terminal devices and related services provided by partners.

To provide you with a coherent, convenient, and secure account login experience when using Huawei services, your HUAWEI ID information may be shared among and used by the Huawei affiliates. We will only use your HUAWEI ID information within the Huawei affiliates for specific, clear, and legitimate purposes, and will only provide information that is necessary to provide the services.

Information requested from you for real-name authentication (including your ID card and bank card information) as required by the authority will be provided to relevant organizations in encrypted form for verification to ensure security. We also maintain a well-established risk control system to protect the rights of Huawei, you, and other Huawei customers, prevent fraud and other illegal activities, and reduce account risks.

During the authentication of your HUAWEI ID, a Huawei app or service will first connect to the Internet to check your agreement signing records to verify whether you can normally access the app or service.

HUAWEI ID may be launched in turn to provide you with the basic running services when you use a Huawei or third-party app.

To ensure login security for your account, the Find Device services will be launched when you log in to your HUAWEI ID.

The scope of services provided by HUAWEI ID and its underlying services may vary depending on the device type or operating system. Please acknowledge that some services may not be applicable to your device type or operating system. Services that are not provided will not collect your personal information or share your personal information with any third party.

1 How We Collect and Use Your Personal Information

1.1 We will provide you with the services described below through HUAWEI ID. To fulfill our contractual obligations and ensure that you can use the related features, we will process information required for providing the services as described below when you use the basic services of HUAWEI ID.

1.1.1 Account features

Registration and login

You can register a HUAWEI ID using a mobile number or email address. During the registration process, you need to provide your mobile number or email address and set an account password for registration and login. We may also request you to provide your birthday information to determine whether you are an adult user. After completing the registration, you can add your profile picture, nickname, gender, account name, and other basic information to get a better experience with your HUAWEI ID.

During the registration or login process, we will also collect your device identifiers (UUID, IMEI, SN, ESN, and MEID), device information (device model and device name), WLAN information (Wi-Fi name), carrier information (IMSI and PLMN), basic system settings (country code, language, registration location, and service location), operating system information, approximate location information, and browser settings (if applicable), in order to identify your frequently used trusted devices for security purposes and enable you to easily log in on your frequently used devices or trusted browsers. Obtaining your device identifiers requires your Phone (device information) permission. If you choose to log in using an SMS verification code, we will use the Messaging permission to automatically fill in the SMS verification code to help you quickly log in to your account. If you use the code scanning feature, you need to grant the Camera and Meida and files permissions to scan the code, and we will collect your light sensor information to provide auxiliary features when needed, for example, to check the current light intensity in the environment and provide the option to turn on the flashlight for scanning the code in low light. The sensor information will only be used within the device and will not be uploaded to any Huawei server. During your use of the security verification feature, it is necessary to display the verification code on the device where you have logged in to your HUAWEI ID, so that you can use the security verification code to log in to your HUAWEI ID on the new device. This feature needs to use the service message feature and collect your HUAWEI ID information, device identifier (SN), and device information (device model and device name).

In addition, during the login process, you can use your enrolled facial or fingerprint information instead of your account password to complete the process, and such information will only be stored in the secure trusted zone on your device.

Account security

To protect the information in your HUAWEI ID, we have set up a variety of identity authentication methods, which include adding information to your HUAWEI ID, setting a security mobile number, adding emergency contacts, and completing real-name authentication. During your use of the aforementioned features, you will need to provide your mobile number, email address, or valid identity documents as applicable. You can grant the Contacts permission when adding emergency contacts, so that you can quickly sync contacts from your Contacts app to the emergency contacts list. It is recommended that you use a screen lock on your device to enhance your account security. In addition, we will use CAPTCHA and sensor information (gyroscope information) to assist in identifying machine-simulated actions, thereby securing the account login or usage environment. Among the information, the sensor information will only be used within the device and will not be uploaded to any Huawei server.

For the purpose of securing your account when you request to recover your account password, modify your HUAWEI ID registration information, or freeze or unfreeze your account, we may need you to provide your HUAWEI ID information, device identifiers (IMEI and SN), WLAN information (Wi-Fi name), and previous usage information (such as information about previous purchases on VMALL), and will, when necessary, ask you to upload your selfie with ID card or facial images to verify your identity.

Account risk control

For the purpose of protecting the rights of Huawei, you, or other Huawei customers, in situations like sign-ups, logins, and payments, we will collect and use your device identifiers (UUID, IMEI, SN, ESN, and MEID), device type information, approximate location information, network information (IP address), carrier information (IMSI), HUAWEI ID information (profile picture and nickname), and personalized device settings for risk control to prevent violations of public policy and restrict fraud and other illegal activities. We will freeze or even clear accounts that are identified as abnormal.

If we find that the mobile number used by you to log in to your account is likely to be recycled by the communications carrier, we will provide the number and the time of your account registration with the number to the carrier to check whether the number is recycled and thereby ensure your account security.

If there are abnormalities with your HUAWEI ID when you are using it to log in to a third-party service, we will send information about the abnormalities (such as the account being frozen or compromised) to the third party service to support its risk control.

Real-name authentication

Before allowing you to use Huawei services that involve payment, gaming, content, e-commerce, and developer community features, we need your cooperation in real-name authentication to comply with national laws and regulations as well as regulatory requirements.

If you use an ID card or eID for the real-name authentication, we will transmit the valid ID card information you provide, in encrypted form, to an authoritative identity authentication organization to have your real identity verified. If we need to further verify the validity of the information you provide, we may also request you to provide photos or videos of your face, which will not be stored by us. We will use the Camera and Meida and files permissions on your device when you use the real-name authentication feature described above.

If you use a bank card for the real-name authentication, you can grant the Camera permission to quickly capture information on the bank card, and we will transmit the bank card information, name, and ID card number you provide in encrypted form to UnionPay institutions for verification. We will retain the last four digits of your bank card number and display them for you in the linked bank cards section accessible from the Payment and purchases screen.

We will store the valid ID card information you provide in encrypted form, in order to (a) help authenticate you upon events such as when you request to recover your account password or submit other appeals concerning your account; and (b) verify your identity when you use our user authentication feature based on real-name information verification or facial recognition, by checking whether the identity information you submit to the third party is consistent with your HUAWEI ID real-name information. After you complete the real-name authentication, we may verify and update the date of birth you submitted when creating your HUAWEI ID, so that we can provide you with appropriate services.

Address management

You can go to Settings > HUAWEI ID > Personal info > My addresses and maintain all your address information there to enjoy easier access to such information. You can grant the Contacts permission when editing and managing your address information, so that you can quickly sync the name, phone number, and email address of a contact you select from the Contacts app to the address information fields.

Such names, addresses, phone numbers, email addresses, postal codes, and address categories you add will be uploaded to and stored in encrypted form on the Huawei server.

Service messages

We provide you with the service message feature. We will use your device identifiers (UUID, UDID, SN, IMEI, MEID, and ESN), HUAWEI ID information, network information, device hardware information, operating system, system settings, and basic app information to help you quickly find desired notification IDs. When you send messages to or receive messages from a notification ID, we need to use your account information (HUAWEI ID information, nickname, and profile picture), network information, submitted text, device hardware information, operating system, approximate location information, system settings, device data, and basic app information.

Device interconnectivity

If you link a device from Huawei or a Huawei certified partner, we will collect your device identifier, which will be stored on the Huawei server for authentication between the devices. Device identifiers typically include but are not limited to UUID, IMEI, SN, ESN, and MEID. We will make efforts to collect only the personal data we need.

For example, when you use a smart home or fitness and health device and app, HUAWEI ID will obtain your device identifier from the app for connection display.

To help you easily and securely use the distributed interconnection capability, when you have started up your device, log in to your HUAWEI ID, enable Internet access, or use the device interconnection capability, we may secondarily launch the Device Interconnection service in the background to collect your HUAWEI ID information and device identifiers and store them to the Huawei server over the Internet. During your use of the distributed interconnection capability, we will exchange your HUAWEI ID information and device identifiers between the devices for connection establishment.

Account suggestions

HUAWEI ID suggestions will use your account settings, basic app usage information, and device identifier (UUID) when providing you with usage suggestions described below. Suggestions on account security settings will be provided by additionally using your emergency contact and other settings to ensure the secure use of your account. Suggestions on the service use will be provided based on your service usage, for example, to advise you to enable Cloud syncing, clean up your cloud space, link payment cards, or create your 3D avatar. These account suggestions will disappear after you have read them, to ensure a better service experience.

3D avatar

If you use the service for creating your 3D avatar, we will collect your device type information, network information (IP address), device identifier (UUID), app usage information, and HUAWEI ID information, use the Camera or Media and files permission on your device to obtain your face photos/images, and may use the gender information under your account, in order to help you create your 3D avatar. We will use AI algorithms on your device to help generate your 3D avatar. We will not save your selfies or uploaded images. After creating and editing your 3D avatar, you can use the 3D avatar as your account avatar or Always On Display, to create stickers, in Celia Keyboard, and for more applications in the Huawei ecosystem.

Legacy contacts

If you use the legacy contacts service, there is the need for you to complete real-name authentication to confirm your identity. We will collect your device identifier (UUID) and HUAWEI ID information, and need you to fill in the valid ID card information (name and ID card number) of the legacy contact you want to designate. Such ID card information will be sent in encrypted form to an authoritative identity authentication organization to verify that the information is true. We will only retain such name and ID card number information in encrypted form (as irreversible hashes) for the purposes of subsequent verification of the identity of the legacy contact. You can specify data that can be inherited, which can include Gallery, Contacts, Notepad, and recording files in your Cloud as well as data uploaded to your Drive. Once the setup is complete, an access key will be generated for accessing the digital assets of the account. Such key will only be stored in encrypted form on your device and will not be available to us. You can remove the legacy contact, for which the settings will also be deleted upon the removal.

If you request access as a legacy contact, we need you to provide your real-name authentication information, access key, and relevant supporting materials to verify your request.

1.1.2 Family Sharing

Family member management

Family Sharing allows you to seamlessly share your selected content with your family members. When you enable Family Sharing, we will use your HUAWEI ID information, network information, device hardware information, operating system, and system settings to help you and your family members share benefits, subscriptions, and more. You can manage your family members in Family Sharing. We will use your name, age, account information (HUAWEI ID information, nickname, and profile picture), contact information, network information, device hardware information, operating system, device data, system settings, approximate location information, and basic app information to allow you to add Family Sharing members, by scanning a QR code, entering a registered HUAWEI ID (mobile number or email address), or inviting contacts in your Contacts app after granting the Contacts permission, or allow you to create a child account in Family Sharing. During your use of the Family Sharing feature, we will collect information such as the device identifiers (UUID, UDID, SN, IMEI, MEID, and ESN), device model, HUAWEI ID information, nickname, network information, operating system, system settings, and basic app information, to allow you to view family member information and send and receive notifications such as invitations.

Benefit sharing

If you actively enable sharing of payment methods, items purchased from AppGallery, and benefits such as purchased Cloud storage plans with your family members, we will use the account information (HUAWEI ID information, nickname, and profile picture), device data, and basic app information.

Mobile Guardian

In Family Sharing, the organizer can enable Mobile Guardian to guide their child to properly use Huawei devices and services. We will use the HUAWEI ID information, network information, device data, and basic app information. After you enable Mobile Guardian for your child, we will use the device identifiers (UUID, IMEI, SN, ESN, and MEID) and device hardware information (device model) to display the device list and allow the organizer and administrators to manage the Away time, Screen time, App and service limits, and Content access restrictions for the child's device. If the organizer has enabled Mobile Guardian for the child or teenager, Mobile Guardian will be automatically enabled on the device where the child or teenager logs in to their account.

1.1.3 Cloud

Cloud is only available after you log in to your account on a Huawei device. If you only use HUAWEI CLOUD, the following content does not apply to you.

Cloud adopts industry-leading privacy protection technologies and security protection mechanisms based on multi-layer encryption to ensure that no one else can view or obtain your information without your authorization. For more information about Cloud security and privacy, see Cloud Security and Privacy.

To help you sync data between your device and the cloud in real time, Cloud will automatically start upon restarts of the linked apps, logins to your account, and other relevant events. In addition, to ensure data synchronization to Cloud from the linked apps, Drive in Files will be started upon your login to Cloud, and apps such as Contacts, Notepad, and Gallery will be started once you enable cloud synchronization for them.

If no data has been backed up from your Huawei device to Cloud for more than one hundred and eighty (180) days, we may clear the information already backed up from the device to protect the legitimate rights and interests of all Cloud Backup users and assure their experience.

Cloud provides you with Trial and Full modes. You can make your choice by going to HUAWEI ID > Cloud > More settings > About > Extended features. In Trial mode, only Find Device is available. You will not be able to use other features, such as Cloud Backup, Drive, and Cloud Sync, which may affect your experience. See the following for details about the personal information collected for each feature.

Cloud Backup

To help you restore data on other Huawei devices at any time and improve your experience when switching to a new device, Cloud Backup will automatically back up your device over WLAN when the screen is locked. Data of the following on your device will be backed up to Cloud: Gallery, Contacts, Messaging, call logs, Notepad, recordings, Settings, Weather, Clock, Camera, input methods, Browser, optimizer, WLAN information (Wi-Fi status, Wi-Fi parameters, and Wi-Fi list), FM Radio, AI Tips, music, files in the safe in Files, and home screen layout and apps (the list of installed apps and information from some third-party apps). We will use the Media and files, Messaging, Contacts, Call logs, Calendar, Camera, and App list permissions on your device when you use the backup feature described above.

Cloud Sync

Cloud Sync allows you to sync the following to the Huawei server and across devices that are logged in to your account and keep them up to date: data from Gallery (including album tags), Contacts, Calendar, Notepad (including image and voice memos), Notes, WLAN information (Wi-Fi status, Wi-Fi parameters, and Wi-Fi list), AIReader, HUAWEI Browser, and other apps for which Cloud Sync has enabled. We will collect the aforementioned information and use the Media and files, Contacts, and Calendar permissions on your device when you use the syncing feature.

Drive

Drive allows you to upload, download, view files, edit them online, and more. We will use the Media and files permission when you view, edit, and download your Drive documents. To provide you with a good editing experience, the encoding settings, watermarks and comments created, and temporary data generated during your editing will be sent to the server. You can use Drive to share files, and set passwords for sharing to ensure security. To make it easier for you to find your Drive files, we will register the names, extensions, sizes, type identifiers, and last modified times of your Drive files with Huawei's Fusion Search Service so that you can search for your Drive files using the global search service on your device. All data related to Fusion Search Service will be stored only on the device.

To enable you to remotely print images and documents stored on your device, the Cloud printer feature will be automatically enabled after you enable Cloud. During the process, your device and the printer do not need to be in the same network. To use this feature, open the AI Life app and select a printer that has been linked with your HUAWEI ID. When you use Cloud printer for printing, we will collect your HUAWEI ID and device identifiers (UUID and SN), device information of the printer, files selected for printing and their properties, and information about the format conversion tasks associated with the printing, as well as the converted files and their properties.

Find Device

To protect your device and information, you can enable Find Device, which allows you to locate the device, make it play a sound, lock it, or erase data. After Find Device is enabled, we will collect the SOCID and precise location information of your device. In addition, to show you the SIM card and network status information of the lost device and increase your chances of getting the device back, we will collect the mobile number, carrier information, network status information, and WLAN information (Wi-Fi parameters and Wi-Fi status). In addition, we will collect your HUAWEI ID information, device identifier (SN or IMEI), and device information (device model and device name) and store them to the Huawei server over the Internet, in order to complete security verification for your device, thereby ensuring the security of your device's location information. Once you start a finding session to look for any device supporting Find Device, Location Services will be automatically enabled, and we will use the Location permission to automatically locate the device every 60 seconds. Location Services will be automatically disabled after the finding session ends. If you use the Precise search services, we may turn on the NearLink switch of the device you are looking for to display the distance and direction during the search process. Once you stop using the Precise search services, the NearLink switch will be automatically turned off. Your device's last location will be sent to the server when the battery is about to run out. You can enable this by turning on the Send last location switch.

Lost mode

Lost mode allows you to lock your lost device. In this mode, the Location permission will be used to automatically report the location information every ten minutes. To help you track the location of your lost device, we will display your location track on the map after obtaining your consent. We will encrypt the track information and only save the records generated over the last 24 hours. You can also set lock screen information, contact information, and a screen lock for your device in Lost mode, so that anyone who finds the device can then contact you. The track information sent, as well as the lock screen information, contact information, and screen lock will all be automatically cleared when you disable Lost mode.

Finding auxiliary devices

When you look for a Bluetooth device (such as Bluetooth earphones, watches, bands, and glasses) paired with your device, we will collect the status of such Bluetooth device together with its device identifier (SN) and model. To display the last location of the Bluetooth device before it is disconnected, the Location permission will be used upon the disconnection to automatically report the location of your device. For sports watches and bands, you can only find and manage these devices through the Health app after pairing with these devices in the app.

Finding items

You can use HUAWEI Tags linked with your HUAWEI ID to find items with such tags. To discover and manage a HUAWEI Tag paired with your device, we will collect the item's identifier (Find Network ID), model, and firmware version, as well as your device's Bluetooth information and sensor information after the item is successfully paired with your device. When the HUAWEI Tag is near you, you can use the Locate feature to quickly find it. With your permission, we will access your microphone and thereby determine the distance and direction of the HUAWEI Tag from you by means of ultrasound short range positioning. The distance and direction of the HUAWEI Tag are only used for display to you on the map and will not be stored on any server. In the event that your HUAWEI Tag is off from the linked device, we need to disclose your information limited to the item's identifier (Find Network ID) to ensure device security and personal safety. In addition, you can use Find Network to check the item's location (as described below).

Find Network

Find Network is a short-range information network consisting of a large number of Huawei devices. After a device or item joins Find Network, you can locate it through Find Network or anonymously help locate other devices and items that have joined Find Network. Devices that have joined Find Network detect lost devices and items nearby via Bluetooth, anonymize the detected geographical location information, and encrypt and upload the information to the Huawei server. Huawei cannot decrypt the location, and will not share the encrypted data of the location with any third party.

During your use of the finding feature for an item or device, we will collect the HUAWEI ID and device identifier linked during pairing to distinguish the item owner. Your information such as the following will be collected to provide you with the ability to locate your device when it is offline or powered off: device identifier, device hardware information, device status and running records, network information, MAC address, and precise location information. Your device model and device hardware information will be collected for firmware updates. If your device supports NFC, Find Network will identify information about an item via NFC when the item is in Pairing or Lost mode.

If you do not want the Find Network feature, you can disable it by going to Settings > HUAWEI ID > Find Device and disabling Find My Phone on your Huawei device.

Offline location information obtained by Find Network will be retained for up to one hundred and eighty (180) days, and will be deleted upon the expiry of this period of one hundred and eighty (180) days or will be deleted immediately after you disable the Find Network feature.

Location sharing

You can use the Location sharing feature to share the location of this device with a family member or friend of yours so that they can help you locate this device in case it is lost or view your current location. After Location sharing is enabled, your device will use the Location permission to report its location only when the family member or friend you share with requests the location. Your family member or friend can access this location information within 24 hours, and we will delete this location information after this period of time. You can disable the Location sharing service at any time by going to Find Device > Location sharing.

Activation lock

To enhance functionality and protection for your device, the Services provide you with the Activation lock feature. This feature prevents others from activating your device without your permission and increases your chances of getting your device back, in case of loss, unauthorized use, or unexpected restoration to factory settings. During use, this feature requires Internet access and needs to collect and use your HUAWEI ID information, device identifier (SN or IMEI), and information about your use of this app. We will not share your information with third parties in any form.

Storage cleanup

We provide you with the Storage cleanup service to help you easily manage your device data and free up more local storage space. You can use App cleanup to uninstall apps that you do not often use. For this purpose, we will use the App list permission to collect your list of installed apps, basic app information, and app usage information. You can also access Optimizer from Junk to clear your local junk files.

Using other clients

You can log in to the Cloud website (cloud.huawei.com) to view and manage your Cloud data. We will collect your browser settings, IP address, cookie information, and browsing or touching records to improve our service quality. In Settings of the Cloud website, you can disable or delete your cards linked in HUAWEI Wallet. When you use this feature, HUAWEI Wallet will send the card information to Cloud. However, we will not store such information on the cloud. If you are a paying user of Cloud, you can also go to Settings > Advanced > Contacts Time Machine to restore your contacts information within the last 30 days.

You can use the Cloud client on your PC to easily view and manage your Cloud data. We will collect your HUAWEI ID information, computer device identifier, operating system settings, network information (carrier information), WLAN settings (Wi-Fi parameters and Wi-Fi status), basic app information, and information about your use of the app to improve our service quality.

Plan purchases

We offer paid membership services to provide you with more and better services and improve your experience. You can purchase a cloud storage plan that fits your needs. To ensure that you can enjoy the benefits you have paid for, we need to collect your purchase records (including plan name, space size, subscription duration, purchase time, and order number). You can also purchase Cloud Cards from our third-party partners to redeem membership benefits in Cloud. To ensure successful redemption, we will store your Cloud Card passwords in encrypted form.

Notifications

After you subscribe to the service account of Cloud, we will display your Cloud usage on the card of the service account in Assistant·TODAY to keep you updated on your Cloud usage. For this purpose, we will collect your device information, operating system settings, network information, and app usage information. You can touch the card to view the usage details on the features screen of Cloud. You can disable the on-card display of Cloud-related content by unsubscribing from the service account of Cloud.

Risk control

For the purpose of protecting the rights of Huawei, you, or other Huawei customers, when you are sharing albums or performing other actions that require stricter security protection, we will collect and use your HUAWEI ID information, network information, carrier information, device identifier (UUID), and device type information for risk control to prevent violations of national laws or public policy. In addition, we will monitor and review the content you share, and block or delete information that violates laws and regulations.

When you participate in activities related to Cloud, we will collect your mobile number, basic app information, device hardware information, activity-related information, product subscription relationship, payment information, and related device identifiers (UUID, IMEI, and MEID), in order to identify users who engage in the activities in an improper manner and to take risk control measures accordingly.

1.1.4 Growth system services

To provide you with the membership level information, growth points, points, tasks, badges, and other services and benefits, we will collect your account-based behavior data for the purposes of the membership growth system services. For details about the personal information collection, please refer to the Statement About HUAWEI Member Center and Privacy.

1.1.5 Asset management

For the purpose of helping you better manage user assets (in forms of currencies and benefits) under your HUAWEI ID, when you check your information under "My assets" in a Huawei app after logging in to your HUAWEI ID, we will collect your following information and process your account information on behalf of Petalpay (Shenzhen) Co., Ltd., in order to allow you to readily check up-to-date information about any virtual assets, benefits, account balance, and account credit limit linked with your HUAWEI ID: device hardware information, device model, device identifier, operating system, system properties, system settings, HUAWEI ID information, benefit information, HUAWEI Points, and account information. If there is the need to display information about your HUAWEI Wallet cards and tickets under "My assets", the Wallet app will be launched in the background to retrieve the number of the valid cards and tickets.

1.1.6 Privacy center

The Privacy center allows you to manage your personal information in one place. You can access the Privacy center to exercise your rights as the data subject.

Managing your personal preferences

We will use the information about the devices that your HUAWEI ID is currently logged in to, including their device identifiers (OAIDs) and device models to show you such devices. You can view and manage your ad profile segment information for a specific device.

Subscription information

If you subscribe to related information in the Privacy Center or our products and services, including information about Member Center, games, or apps, we will collect your subscription record, in order to send you information about related products, services, marketing, promotions, and so on through your subscription.

Obtaining your data copy

If you request and download a copy of your personal data, we will strictly verify your identity information to ensure your personal information security. For this purpose, we need to verify your HUAWEI ID and real-name authentication information. For children, we will verify information about their parents.

To ensure the security of your personal data, when you request to obtain your data copies, we will record and display your requests to provide transparency for your personal data copy requests and downloads.

You need to set a password for the data copy package you are requesting to ensure your data security. Such password is known only to you and we will not retain it.

1.1.7 Feedback

The Feedback feature allows you to submit your questions and suggestions regarding your use of the services.

When you use the Feedback feature, we will collect your HUAWEI ID information, device identifier, feedback, contact information (email address or mobile number), app usage information, images, videos, and app logs. The purpose of collecting such information is to analyze the collected information, improve the app and services, and provide you with a better user experience. If you select the option to share app logs for more accurate issue diagnosis, your operation records will be included in the app logs, and will be used only for issue locating purposes.

1.1.8 Help

The Help feature provides you with solutions to common issues. When you use this feature, we may collect the following information to provide you with relevant answers based on the issue you have encountered: your device hardware information, device model, system settings, HUAWEI ID information, order information, issue description, records of communication with the customer service, images and videos, and other information you provide for substantiating relevant facts.

1.1.9 Product O&M

To ensure smooth operation of the product, ensure cyber security as required by laws and regulations, fulfill statistics and settlement purposes, and improve operational strategies of the product, we will collect your following information when you use the aforementioned features: HUAWEI ID information, device identifier, operating system, system settings, device model, device data, nickname, app usage information, basic app information, membership level information, device hardware information, network information, carrier information, records of views and use in this app, content you post, and app error information.

If you do not provide the preceding information, your use of related features in this app may be affected. The services provided may vary between different devices, and may change based on updates of features available on your device.

1.2 With your consent, we will provide you with the services described below and process related information.

You can use your HUAWEI ID to log in to a third-party service, and the third-party service provider will obtain the HUAWEI ID information your grant (profile picture and nickname) after obtaining your consent. In addition, some third-party services have integrated the quick login capability of HUAWEI ID. When you access such services, the third parties can only link your HUAWEI ID for login authentication. We will not share any of your other personal information with the third-party services.

When a third-party app requests to use your additional personal information (which may include your phone number, email address, ID card information, or address information), your separate consent will be requested again. Such information will be shared with the third-party app only with your consent.

You can also log in to your HUAWEI ID by linking a third party account, such as QQ, Weibo, WeChat, or Apple ID. After you authorize linking the third-party account, the nickname and profile picture you set with the third-party account may be used as the nickname and profile picture of your HUAWEI ID.

2 Required Permissions

The following permissions are required during the running of the app. Any permissions that are not explicitly granted will not be used.

Phone (device information): This permission is required to obtain your device identifier for account login, cloud backup and syncing, membership benefit verification, and participation in system Experience tasks. If you revoke this permission, your account security may be affected.

Phone (to make calls): This permission is required to call the phone number displayed on the Find Device screen of your device in case it is lost. You can revoke this permission at any time. Your use of other features will not be affected.

Messaging: This permission is required to obtain the SMS verification code for verifying your identity, so that the code can be automatically filled in for you, while you can also choose to fill the code in manually instead. In addition, this permission is required for you to back up or sync your SMS messages.

Contacts: This permission is required for you to add a family member to your Family Sharing group, specify an emergency contact, and quickly sync a contact to the address information section, by selecting the contact from the Contacts app. In addition, this permission is required for you to back up or sync your Contacts data.

Media and files: This permission is required to store necessary app configuration files and content you choose to download, or read the content you need to sync or upload. This permission is not required by cars.

Camera: This permission is required to scan QR codes for account login, help you create a 3D avatar for yourself, or take photos of cards for quick entry of information on the cards. You can choose to grant or revoke this permission. In addition, this permission is required for you to back up your camera configurations. This permission is also required for you to locate a target device by using your current device's camera to calibrate the AR view, thereby determining the target device's distance and direction from you. This permission is not required by cars.

Location: The permission is required to obtain the location information, which is used to allow you to view your current location or to provide you with information and services relevant to your location. You can also choose to revoke this permission. In addition, this permission is required for you to use the Find Device service. This permission is not required by cars.

Calendar: This permission is required for you to back up or sync your Calendar events or to set Calendar reminders for certain activities or tasks.

Call logs: This permission is required for you to back up or sync your call logs.

NearLink: This permission is required for you to use NearLink for searching for nearby phones, tablets, PCs, earphones, watches, items, and other devices that can be located and for you to use services such as Precise search. You can revoke this permission at any time. Your use of other features will not be affected.

Microphone: This permission is required when you use the Find Device feature, so that sound signals can be used to interact with the smart device you are looking for and determine its distance and direction from you by means of ultrasound short range positioning. You can revoke this permission at any time. Your use of other features will not be affected. This permission is not required by cars.

App list: This permission is required to allow you to use the app data backup and storage cleanup services.

Nearby devices: The Nearby devices permission is required for you to easily locate your earphones, watches, items, and other devices and use services such as those for ringing the devices. This permission is also mandatory for the provision of such services.

You can go to system Settings > Apps & services > Apps and find the HMS Core or Cloud app to manage permissions for their services. The access path may vary depending on the system.

Because the services and system permissions vary depending on the device, the system permissions that we request are not the same on different devices. For example, on iOS devices, we do not request the Phone, Calendar, or Call logs permission. On devices running Android of early versions, when you log in to your HUAWEI ID, the permission to access the system's account database may be required to record information following the login.

3 Advertising and Marketing

With your consent, we will provide you with marketing notification services:

We will push service notifications, as well as messages about activities, prize winning, and promotions, to you based on your HUAWEI ID information, device identifier, device hardware information, operating system version, current device user nickname and network information, and information about your use of Member Center and other related Huawei apps. To unsubscribe from such notifications, log in to the Privacy Center with your HUAWEI ID from your Huawei phone's Settings or in your browser, then go to Manage your personal preferences > Subscribe to account information.

We may also provide you with personalized commercial ads and app promotion activities. For such purposes, we need to collect and process information about your device and use of this app, account information, ad interaction information, operating system information, device hardware information, network information, and device identifier (OAID), and display personalized ads and other promotional content of greater relevance for you. During this process, we will strictly protect your privacy and only share information with our advertising partners within this scope. For details about how we collect and use your personal information to deliver personalized ads to you, please refer to the Statement About Petal Ads and Privacy.

If you want to restrict personalized ads, you can go to Settings > Privacy > Ads and Privacy and turn on the Disable personalized ads switch. After turning on the switch, you may still receive the same number of advertisements, but they will be less relevant to you. You can go to HUAWEI ID > Cloud > More settings > Personalized ads to disable personalized ads from Cloud.

The services available to you may vary depending on the device you use.

4 Protection of Minors

We attach great importance to the protection of minors' personal information. Huawei will provide services and protection for minors in strict accordance with national laws and regulations. If you are a minor, your parents or legal guardians must agree to your use of this app, and agree to the applicable terms and conditions. Parents or legal guardians should also take appropriate precautions to protect minors, including monitoring their use of this app.

In particular, if you are a child (a minor under the age of 14), please make sure to notify your parents or legal guardians about carefully reading with you this Statement and the Huawei Consumer Business Statement About Children's Privacy Protection specifically formulated by us before you use our services, and use our services or provide information to us with the consent and guidance of your parents or legal guardians. If you are a parent or legal guardian, please ensure that the child under your guardianship uses our services and provides us with information with your consent or guidance.

You can add a minor's account to Family Sharing to easily manage the minor's account. You can view and approve the purchase requests made by your child (including those for in-app purchases and downloads). You can keep the default Ask to buy settings for in-app purchases so you can be prompted each time the minor makes a payment request, protecting against inadvertent payment requests by the minor. You can also set up a threshold for Ask to buy alerts to prevent payments above your specified amount. You can also enable Remote Guard for minors to guide them to use the device healthily.

To help you manage your child's access to certain types of content or resources, we enable the mode for child protection by default when your device is logged in to a child account. You can go to Settings > Digital Balance to change the content access restrictions. We will limit the screen time and content access for protection purpose based on your settings.

The services provided may vary between different devices, and may change based on updates of features available on your device.

5 Sharing with Third Parties

Some of our services are provided by third parties. To provide you with such services, we need to share your account information with the third parties. The third parties also provide security protection measures. The shared data is transmitted securely in encrypted form, and your data will not be shared without your consent. In order to protect the security and privacy of your data, we have signed data security protection agreements with our partners, which clarify our partners' responsibilities, obligations, and requirements when it comes to protecting your data. For details, please refer to the Details About Information Sharing with Third Parties.

6 Third-Party SDKs

To provide you with certain services, such as quick login, real-name authentication, and content sharing, we require joint efforts with the partners. Therefore, we have integrated software development kits (hereinafter referred to as "SDKs") or other similar programs of our partners. For details, please refer to the Third-Party SDK List.

7 Managing Your Personal Information

Huawei highly respects your concerns regarding personal information, and you are provided with the following data subject rights and options.

7.1 Access your information

You can access your HUAWEI ID, profile picture, 3D avatar, nickname, and other basic personal information by going to Settings > HUAWEI ID on your Huawei phone or tablet.

You can obtain a copy of your personal information that Huawei stores in relation to your HUAWEI ID by logging in to Huawei Privacy Center using your HUAWEI ID in a browser on your computer or mobile device and then clicking or touching Obtain your data copy. On your Huawei mobile device, you can also obtain such a copy by going to Settings > HUAWEI ID > Privacy center > Obtain your data copy.

If you use Cloud, you can access your Cloud data by going to Settings > HUAWEI ID > Cloud or logging in to the Cloud website (cloud.huawei.com).

How you can manage your information differs on different devices because the services provided on them are different.

7.2 Rectify your information

You can modify your profile picture, nickname, 3D avatar, and other basic personal information by going to Settings > HUAWEI ID.

7.3 Delete your information

You can erase your real-name authentication information by going to Settings > HUAWEI ID > Personal info > Real-name authentication.

You can view or delete your Cloud data by going to Settings > HUAWEI ID > Cloud or logging in to the Cloud website (cloud.huawei.com).

7.4 Withdraw your consent

You can control access to your account and set your message receiving preferences by going to Settings > HUAWEI ID > Privacy center.

You can control how data is backed up and synced between your device and Cloud account by enabling or disabling data options on the home screen of Cloud, from which you can also disable the Find Device feature.

7.5 Disable service

If you no longer need to use the Cloud services, you can go to Settings > HUAWEI ID > Cloud > More settings > About > Disable Cloud to disable the services. After Cloud is disabled, data on this device will no longer be synced or backed up and services such Find Device will be disabled on this device. However, the Cloud services enabled on your other devices will not be affected.

Furthermore, you can go to Settings > HUAWEI ID > Account security > Security center to delete your account. If you delete your HUAWEI ID, your personal information in all the linked Huawei apps you use will be deleted as well. Exercise caution when performing this operation.

If you have any further requests, questions, comments, or suggestions regarding your rights as a data subject, please contact us using the contact information provided under the "Contacting Us" section of this Statement.

8 Information Storage Location and Retention Period

Your personal information will be sent to and stored on servers in the People's Republic of China (Beijing Municipality and Guiyang City of Guizhou Province).

We will transfer your personal information outside the borders only as necessary for purposes to fulfill the contract with you or on other lawful bases for processing.

(1) Due to the need for worldwide account login, when you log in to your HUAWEI ID (registered for China) in a different location, the Huawei affiliate responsible for operations in the different location will forward your account information outside the borders to the account server in China for authentication. In this case, no servers outside the borders will retain your account information.

(2) To ensure that you can continue to log in to the current HUAWEI ID and use Huawei apps with it after switching to a service location outside the borders, we will provide your account information to the Huawei affiliate responsible for service operations in that service region after you agree to switch to that service location. Depending on the foreign country or region you select, the aforementioned information will be processed on the servers deployed in the EU, Singapore, or Russia by relevant Huawei affiliates.

We will take necessary technical and administrative measures in accordance with laws, regulations, and regulatory requirements to ensure that the recipients have sufficient data security capabilities to protect your personal information.

We will retain your personal information for no longer than is necessary for the purposes defined in this Statement.

After you delete your HUAWEI ID, we will delete all personal information linked with your account, including basic personal information, app usage information, and your backup content. The specific retention time of your personal information is set out below:

Cloud

Your device's location information obtained by the Find Device feature will be retained for one hundred and eighty (180) days and will be immediately deleted when you disable the Find Device feature. A lost device's SIM card number, network status information, and remaining battery level displayed in Find Device will be retained for one hundred and eighty (180) days. The device SOCID will be retained for one (1) year. If you request to unlock the device when you forgot the password, the device verification code delivered to your device will be deleted immediately after you disable the Find Device feature.

Editing records of a Drive document (such as the editor and time of each edit), as well as information about file conversion and file embedding, will be retained for six (6) months after these operations were performed or be deleted when you delete the document or your HUAWEI ID. Temporary files generated when the document is being opened will be deleted immediately after the document is opened. Records of you inserting comments in the document will be deleted when you delete your HUAWEI ID or within twenty-four (24) hours after the document is deleted. Information about the document character encoding and the watermarks you set will be deleted when you delete your HUAWEI ID.

Information in connection with a print task performed using the Cloud printer feature (HUAWEI ID and device identifier, device information of the printer, files selected for printing and their properties, and information about the format conversion tasks associated with the printing, as well as the converted files and their properties) will be retained for twenty-four (24) hours after the print task is created.

Data copies for you to restore data using the Time Machine feature will be retained for thirty (30) days.

Your operating system settings, device hardware information, network information, Cloud storage usage, operation records, and system log information collected during your use of Cloud's notification feature (such as service notifications and notifications about activities you may be interested in) will be deleted immediately upon the completion of the statistical analysis, while the error logs will be retained for fourteen (14) days.

Your information collected to improve the user experience of Cloud (device brand information, device identifier, device hardware information, operating system version, account information, network information, carrier information, Cloud storage usage, browsing or clicking records in the app, app errors, and properties of documents you have viewed and edited online) will be retained for five (5) years.

Your order information in Cloud will be retained for seven (7) years.

The password of any Cloud Card you have purchased from our third-party partner will be encrypted and retained for one (1) year after the card is redeemed successfully.

Information in your address management section will be retained indefinitely until you delete such information or delete your account.

Data collected from you when you use the Help feature will be retained for up to two (2) years, or will be immediately deleted after you delete your account.

Data collected from you when you use the Feedback feature will be retained for up to two (2) years, or will be immediately deleted after you delete your account.

We will delete or anonymize your personal information beyond the time set out above, except as otherwise required by applicable laws and regulations.

In the event that we discontinue our products or services, we will notify you in the form of a push notification, announcement, or by other means, and delete or anonymize your personal information within a reasonable period of time.

9 Contacting Us

We have appointed the person responsible for personal information protection who you can contact from here. You may also contact us by visiting the Privacy Questions page. We will reply as soon as possible.

If you are not satisfied with the response you receive, especially if you feel that our processing or handling of your personal information has violated or infringed on your legal rights and/or interests, you may seek external resolution, whether by filing a lawsuit with the people's court in the relevant jurisdiction, submitting a complaint to the industry self-regulation association or relevant government regulatory agencies, or by other means. You may also consult us regarding the available channels for voicing your complaint.

Huawei's collection and use of your personal information is governed by our privacy policy. For more information, please refer to the Huawei Consumer Business Privacy Statement.